QNH Colfield improves the services of organisations by providing support in strategic and organisational issues, based on the vision that support processes are part of the primary processes. We help organisations see that improvement of internal services ensures better results for the entire company. We view service as the key factor by which organisations distinguish themselves from their peers. It is the customer who determines whether an organisation's services are different from their peers'. By 'experiencing', the customer experiences and assesses the service delivered. We believe that any organisation can offer excellent services when it is driven by the strength of its internal organisation.

 

Formed in 2010, QNH Colfield is the result of a merger between the best elements of Colfield and QNH Service Management. We have translated our passion for allowing organisations to excel in the market by developing the right focus on services into an entirely unique vision by looking at service organisations from different angles and striking the right balance between the elements that are important for realising the services. We call this vision  Service Management v2.0. It contains four key dimensions:

 

Our approach

Our service management consultants are partners in your organisation. Be it in guiding all or parts of your organisation through a change process, or in bringing a key strategic project or programme to a successful conclusion: our service management consultants will eliminate the blind spots, explore the boundaries of the demand for your services and determine the most efficient and effective solution. We work with feasible improvement plans that are tailored to an organisation's specific needs. We use proven methods such as ITIL, BiSL, ASL, PRINCE2TM. Each process starts with a clear goal and ends with a concrete conclusion with tangible results. In addition, we can always use our network of best practices to provide the necessary knowledge and experience in each specific situation.

 

Our service management consultants work based on our vision of Service Management v2.0©. This is a conceptual framework that helps provide insight into different perspectives and offers a guide on how to view services and service organisations as a whole.

 

For us, co-production with customers is central to implementing our projects. Our service management consultants work with familiar tools, such as Prince II and have a change management toolbox at their disposal. We monitor the quality of our projects by assigning experienced consultants to our projects in the role of Quality Monitor.