Since 2005, QNH Research has been conducting ongoing measurements, migration measurements and partner and customer satisfaction surveys for the Rijkswaterstaat (Ministry of Transport, Public Works and Water Management). In August 2010, Rijkswaterstaat and QNH Research inked a framework agreement for the conducting of customer satisfaction surveys. The initial term of the agreement is one year with an option to renew. All Rijkswaterstaat departments can use the framework agreement.

 

Willem van der Valk, quality management consultant with the Data-ICT-Department of the Rijkswaterstaat: "To deliver our products and services efficiently, we need good information we can act on. Information about our customers is key to being successful. QNH Research conducts ongoing measurements for our Department based on the "service calls" received from our Service Desk colleagues. "

 

Since 2005, QNH Research has been conducting ongoing measurements, migration measurements and partner and customer satisfaction surveys for the Rijkswaterstaat.

Willem van der Valk, adviseur kwaliteitsmanagement bij Rijkswaterstaat, Data-ICT-Dienst: "Voor de optimale levering van onze producten en diensten zijn wij afhankelijk van goede informatie waarmee wij kunnen sturen. Informatie over onze klanten is dan ook cruciaal om succesvol te kunnen zijn. Zo voert QNH Research voor onze Dienst bijvoorbeeld een continumeting uit naar aanleiding van alle ‘service calls' die vanuit collega's bij onze Servicedesks binnenkomen."